TABLE OF CONTENTS
Subprocessors
The following subprocessors may process personal data on behalf of Conferences i/o. Please note that in most cases, the data used by subprocessors is limited to customer contact information. Conferences i/o greatly restricts subprocessing of end-user data (personal information submitted by attendees).
| Subprocessor | Purpose | Type(s) of data | Countries of processing |
| Amazon Web Services | Infrastructure as a service | Customer contact information, end-user data | United States |
| Appcues | Analytics, support | End-user behavioral data | United States |
| ClientSuccess | Business operations; CRM | Customer contact information | United States |
| Freshworks | Email, web chat, and phone support | Customer contact information | United States |
| Google, Inc. | Emails and virtual office, analytics | Customer contact information, payment information, end-user behavioral data | United States |
| Google Cloud Platform | Infrastructure as a service | End-user data | United States |
| Mailchimp | Customer contact information | United States | |
| Liquid Web | Infrastructure as a service | Customer contact information | United States |
| OpenAI | LLM (opt-in features) | End-user data (presentation content) | United States |
| PandaDoc | Legal | Customer contact information, payment information | United States |
| Pipedrive | Business operations; CRM | Customer contact information | United States |
| Quickbooks | Business operations; accounting, invoices, billing | Customer contact information, payment information | United States |
| SharpSpring | Business operations; CRM | Customer contact information | United States |
| Slack Technologies | Business operations; internal communication | Customer contact information | United States |
| Stripe | Business operations; payments | Customer contact information, payment information | United States |
| Zoom Video Communication | Business operations; internal communication | Customer contact information | United States |
Descriptions of each type of data
- Customer contact information: Contact information for organizations and groups that are directly customers of Conferences i/o. This will typically include names, phone numbers, and email addresses of points of contact for Conferences i/o customers.
- Payment information: Billing information related to customer purchases.
- End-user data: The actual data submitted by end-users, including attendees, moderators, and administrators. This includes but is not limited to personally identifying information (if it's been requested), poll responses, social Q&A submissions, and session evaluation responses.
- End-user behavioral data: Behavioral data differs from regular end-user data in that behavioral data describes the actions taken by end users without including the content of the action. For example, if an end-user responds to a poll, we'd record the response itself as end-user data, and then the action of responding to a poll as behavioral data. Behavioral data helps us understand how Conferences i/o is used, and we use those understandings to improve the product.
Data Privacy newsletter
Subprocessor changes will be reflected on this page, so you're welcome to check back whenever you like.
You can also subscribe to our Data Privacy newsletter, which is sent via Mailchimp. Subprocessor updates and other data privacy related updates will be sent through this list. Changes to the subprocessor list will be sent to the email list within 30 days (there is a lag time to help us effectively communicate and describe the change).