TABLE OF CONTENTS

Social Q&A

 

I can’t find Social Q&A. Where did it go?

Double-check that the Social Q&A feature hasn’t been turned OFF for the session. 

Click the gear icon to open Social Q&A Settings and make sure the box has been checked for Allow Question Submission. 


Attendees are submitting questions but they’re not appearing in the list. 

The Approval Filter may have been turned on in Social Q&A Settings.  

Click the gear icon to open Social Q&A Settings. Uncheck the box for Approval Filter and click Save. 

 

Error “Your session is taking longer than usual to load.”

It’s possible the Google Firebase service is momentarily unavailable or down. Try refreshing the page. If the condition persists, you can check this web page for current status of Firebase. Contact us at support@conferences.io for assistance.

Audience Polling


(Windows PC) When I try to run my PowerPoint slides, I see a red error message that says NETWORK CONNECTION ERROR

The Conferences i/o PowerPoint add-in includes a 'ping' test to confirm that your computer has a working Internet connection. Some networks might be configured to block this ping test, which will result in this false-positive error. To resolve this, go into PowerPoint and visit the 'Conferences i/o' menu and click on Settings. Uncheck the "Use ping" setting and click Save. This saved-setting will remain intact on your computer, but if there are other computers using Conferences i/o at the event, they should complete this same setting change. Learn more.


(Windows PC) When I run my PowerPoint slides, the poll results aren't appearing but the polls unlock like they should

If this happens, we recommend checking the version of the Conferences i/o Add-In that's installed as well as a particular Windows Display setting that could be the culprit. Learn more.


(Windows PC) The poll results appear but they are cut off and/or you can't see it all

If this happens, we recommend checking the version of the Conferences i/o Add-In that's installed as well as a particular Windows Display setting that could be the culprit. Learn more.


(Windows or Mac) I try to run my PowerPoint slideshow to do polling, but the polls don't unlock and my computer just shows "Live Content Slide" along with the question.

If you're using a Windows PC, this usually means that you don't have the PowerPoint Add-In successfully installed. To troubleshoot this issue, see our article entitled "PowerPoint Add-In Doesn't Show Up in PowerPoint Menu".

If you're using a Mac computer, this usually happens when the Mac App isn't installed or running in the background. If you haven't installed the Mac App, click here for the download page. If you previously installed the Mac App, make sure it's running. When it's running, you should see a small Conferences i/o logo at the top of your screen, usually near the Wi-Fi icon. For help with using the Mac Presenter App, see this article.

 

You see a warning that says: "Your Session is taking longer than usual to load"

If you see this warning in the app, it is usually a very rare instance of the Google Firebase service being momentarily unavailable or down. If the condition persists, you can check this web page for current status of Firebase. Contact us at support@conferences.io for assistance.


You see an error that says: "Your connection to our real-time service has timed out"

If you are at a different location than usual and/or you are in the People's Republic of China (PRC) or in another location that tightly restricts access to various websites, you might be blocked from accessing our real-time service which is hosted at firebaseio.com. You must be able to access this site for the polling feature to function.

Session Evaluations

 

My evaluations are set to unlock "x minutes before" the session ends, but they are already open in one (or more) of my sessions!

Under the Admin area, re-visit the screen for "Change Evaluation Settings" to confirm whether automatic unlocking is configured. Next, for the session in question, visit the "Manage Sessions" screen (under Admin) to check the date and start/end times for the session. If the date and/or end time is in the past, the evals will be available. Lastly, check to see if the evaluation feature has been inadvertently enabled. To do so, start from the home page and visit that session and click on 'Session Settings' (use the "Sign in to Moderate" button first if needed). Next, visit the 'Enable/Disable Features' choice where you will likely find that Session Evaluation is not "Disabled" as it should be. Click the small padlock to disable session evaluation. Note: we recommend running a 'Bulk Update' to ensure that evaluations are disabled on all sessions. Learn more.

 

My evaluations are configured to automatically unlock, but the first session has ended and the button isn't appearing!

Via the Admin mode, under the heading for Session Evaluations, visit "Change Evaluation Settings" to confirm if automated unlocking is set up (e.g., 15 minutes before end). See the note at the top of the screen regarding the importance of having the right time zone defined in the app along with your session having a date and start/end time configured. To confirm, visit the Admin menu and choose "Event Details and Dates". If a correction is needed, once you save a change, the issue should be resolved.

 

Please be sure to also check out our Frequently Asked Questions.