Conferences i/o Troubleshooting List

 

Social Q&A



This can happen if the feature has been disabled. To check on this, visit 'Session Settings' (use the 'Sign in to Moderate' button first if needed), and then look for the menu choice called 'Enable/Disable Features'. If you see the word "Disabled" beside Social Q&A, click the small padlock beside that feature and within a few seconds, it should be re-enabled. Learn more.

 


Normally, new questions appear immediately for all to see. If they don't, this usually means that a feature called the "Approval Filter" has been enabled. When activated, new questions won't be visible to other attendees unless they are approved first. Learn more.

 


If you see this warning in the app, it is usually a very rare instance of the Google Firebase service being momentarily unavailable or down. If the condition persists, you can check this web page for current status of Firebase. Contact us at support@conferences.io for assistance.

 

 

 

Audience Polling

 


The Conferences i/o PowerPoint add-in includes a 'ping' test to confirm that your computer has a working Internet connection. Some networks might be configured to block this ping test, which will result in this false-positive error. To resolve this, go into PowerPoint and visit the 'Conferences i/o' menu and click on Settings. Uncheck the "Use ping" setting and click Save. This saved-setting will remain intact on your computer, but if there are other computers using Conferences i/o at the event, they should complete this same setting change. Learn more.

 


If this happens, we recommend checking the version of the Conferences i/o Add-In that's installed as well as a particular Windows Display setting that could be the culprit. Learn more.

 


If this happens, we recommend checking the version of the Conferences i/o Add-In that's installed as well as a particular Windows Display setting that could be the culprit. Learn more.

 


If you're using a Windows PC, this usually means that you don't have the PowerPoint Add-In successfully installed. To troubleshoot this issue, see our article entitled "PowerPoint Add-In Doesn't Show Up in PowerPoint Menu".

If you're using a Mac computer, this usually happens when the Mac App isn't installed or running in the background. If you haven't installed the Mac App, click here for the download page. If you previously installed the Mac App, make sure it's running. When it's running, you should see a small Conferences i/o logo at the top of your screen, usually near the Wi-Fi icon. For help with using the Mac Presenter App, see this article.

 


If you see this warning in the app, it is usually a very rare instance of the Google Firebase service being momentarily unavailable or down. If the condition persists, you can check this web page for current status of Firebase. Contact us at support@conferences.io for assistance.

 


If you are at a different location than usual and/or you are in the People's Republic of China (PRC) or in another location that tightly restricts access to various websites, you might be blocked from accessing our real-time service which is hosted at firebaseio.com. You must be able to access this site for the polling feature to function.

 

 

 

Session Evaluations

 


Under the Admin area, re-visit the screen for "Change Evaluation Settings" to confirm whether automatic unlocking is configured. Next, for the session in question, visit the "Manage Sessions" screen (under Admin) to check the date and start/end times for the session. If the date and/or end time is in the past, the evals will be available. Lastly, check to see if the evaluation feature has been inadvertently enabled. To do so, start from the home page and visit that session and click on 'Session Settings' (use the "Sign in to Moderate" button first if needed). Next, visit the 'Enable/Disable Features' choice where you will likely find that Session Evaluaton is not "Disabled" as it should be. Click the small padlock to disable session evaluation. Note: we recommend running a 'Bulk Update' to ensure that evaluations are disabled on all sessions. Learn more.

 


Via the Admin mode, under the heading for Session Evaluations, visit "Change Evaluation Settings" to confirm if automated unlocking is set up (e.g., 15 minutes before end). See the note at the top of the screen regarding the importance of having the right time zone defined in the app along with your session having a date and start/end time configured. To confirm, visit the Admin menu and choose "Event Details and Dates". If a correction is needed, once you save a change, the issue should be resolved.

 

 

 

Please be sure to also check out our Frequently Asked Questions.