It's often desirable to hide the Polling functionality from moderators who haven't been trained on the Polling feature and/or who just don't need to see it. The Q&A Facilitator role solves this problem by providing a moderator experience for just Social Q&A.


Enable the Q&A Facilitator Role

  1. Sign-in to the Admin panel

  2. Under Advanced Tools, click Advanced Settings

  3. Check Make Q&A Facilitator role available to enable the role

  4. Click Save

Set Q&A Facilitator Password

When the Q&A Facilitator Role is enabled in the app, set a unique password for this role to share with moderators whose only job is to manage Q&A in a session. 

  1. Sign-in to the Admin panel

  2. Click Shared Passwords

  3. Set a password in the Q&A Facilitator Password field

    Note: The Q&A Facilitator password must be different from the Moderator password. If the passwords are the same, then the user logging in will have full moderator permissions.

  4. Click Save

Signing in to Q&A Facilitator Mode

On any device, click Sign in as Admin or Q&A Facilitator, but instead of entering the admin password, put in the Q&A Facilitator password.

Note: Alternatively, particularly for organizations with SSO enabled, the Q&A Facilitator can be used in place of the moderator password when signing-in to the session as a Moderator.

When successfully logged in as a Q&A Facilitator, a message confirming the login and scope will appear at the bottom of each session page.

After signing in with the special Q&A Facilitator password, that device will stay logged in under that special mode and moderators can more easily move around to the different sessions in the Conferences i/o app, and they are never prompted to re-sign in with a moderator password again.

Signing out of Q&A Facilitator Mode

Once signed-in with this mode, users will automatically returned to Q&A Facilitator mode when re-opening the website.  

To truly logout (sign out) from this mode, add /admin/logout to the URL in browser to force a logout.

Q&A Facilitator Mode Restrictions

  • The polling feature is intentionally hidden from this role, which means that a Q&A moderator can't interact with polls.
  • This feature is ideal when using a device for Q&A moderation only.