Usage - using the app

How do I associate a Zoom Meeting or Zoom Webinar with a Conferences i/o session?

  1. Sign in to the Admin panel
  2. Click on Manage Sessions
  3. Locate the appropriate session and click Edit Session
  4. Find and copy the Zoom link (it should look something like https://zoom.us/j/1234567890)
  5. Scroll to the bottom of the session editing page and paste the Zoom link into the Webinar Link field
  6. Click Save

When completed, the session will now display a “webinar” tag next to the session’s name.


How can I dis-associate a Zoom Meeting or Zoom Webinar from a Conferences i/o session?

  1. Sign in to the Admin panel
  2. Click on Manage Sessions
  3. Locate the appropriate session and click Edit Session
  4. Scroll to the Webinar Link field (this is toward the bottom).
  5. Clear out the Webinar Link field so that it is empty.
  6. Click Save

When completed, the session will now display a “webinar” tag next to the session’s name.


How do attendees & viewers use the webinar embedding functionality?

Once sessions have been associated with Zoom Meetings or Zoom Webinars, these sessions will automatically be added to the list of "webinar sessions".

  1. Browse to the home screen of your Conferences i/o account (where you find the list of sessions).
  2. In the navigation menu, click on Join a Webinar.
  3. Expand a list of sessions by clicking an appropriate + icon.
  4. Click on the name of a specific session.
  5. If the Zoom Webinar or Zoom Meeting has not been started yet, you may need to wait until it has started.


Zoom-specific limitations

  • Zoom integration is best supported by Google Chrome (Mac or Windows) and Microsoft Edge (Windows). At this time, we don’t recommend any other browsers.
  • Larger groups (150 or more viewers) can cause bottlenecks at times with Zoom Meetings (Zoom Webinars should be okay with larger groups).
  • Zoom for Government, or Zoomgov, is not currently supported.


Adding the Zoom app & removing the Zoom app

The webinar functionality in Conferences i/o is associated with an unlisted Zoom marketplace app.


Adding and removing this Zoom app (authorizing and de-authorizing) is not necessary for using Zoom Meetings or Zoom Webinars with the Conferences i/o webinar functionality. 


That is — there is nothing extra you need to do to get this app to work, aside from copy/pasting your Zoom Meeting or Zoom Webinar URLs into the "Webinar Link" field (as outlined in the "Using the app" section of this document).


Troubleshooting & FAQs

What happens if attendees have a problem seeing video or hearing audio from Zoom on Conferences i/o?

  • A browser webpage refresh will often resolve any video/audio issue.
  • If a webpage refresh doesn’t work, attendees can connect directly to the Zoom meeting using the Connect directly to the webinar platform link.


Will Zoom's breakout rooms and webinar registration work?

Yes to both. As of January 2021, Zoom has added support for both breakout rooms and webinar registration.


One important consideration on breakout rooms — viewers can be moved into rooms, but they will still remain within the same Conferences i/o session. That is, new sessions are not created on the fly for each breakout room in the Zoom meeting.


If you don't see any sessions listed on the "Join a Webinar" page

Only sessions that are visible (not hidden) and have been associated with a Zoom Meeting or Zoom Webinar will appear on the "Join a Webinar" page. If the page appears blank or empty, it's generally because there are no sessions fitting this criteria.



Support

The Webinar feature falls under Conferences i/o's core service SLA — Monday through Friday, 9 AM to 6 PM Eastern, except major U.S. holidays. Responses can be expected within a business day.


Link: How to contact the Conferences i/o support team.