Conferences i/o uses Google Firebase as the real-time database, including check-ins, poll responses, Social Q&A, and other interactive components. When an attendee's client is unable to connect to the Firebase service, these features are unavailable.

TABLE OF CONTENTS

• Workarounds
• Advanced Troubleshooting
  • Check connectivity to Firebase
  • Ensure required services and domains are allowed

Workarounds

While in session, these workarounds typically resolve the issue for an attendee quickly and allow them to follow along and participate:

If Conferences i/o is embedded in another platform (e.g. Teams, Webex, Zoom, etc):

• Open the Conferences i/o URL directly in a new browser window

If connecting directly to Conferences i/o with a browser (e.g. Safari, Edge, Chrome, Firefox, etc):

• Refresh or reload the Conferences i/o session to see if the state persists
• Open a different browser (e.g. if experiencing issues with Edge, open Chrome) and navigate to the Conferences i/o URL

If on a company network or VPN:

• Disconnect from the company network, if possible
• Connect to a different network, such as a wireless hotspot, a different wireless network, or a wired network

If using a mobile phone:

• Disable Wi-Fi and use cellular data, if possible

If all else fails:

• Restart your device and follow the instructions from the event organizers to connect again

Note: Should these workarounds not resolve the issue, Conferences i/o recommends contacting the event organizers as soon as possible. Please note that the event organizers may not be affiliated with Conferences i/o, but Conferences i/o's support and engineering teams will work with event organizers to identify and resolve issues quickly.

Note: Conferences i/o Support will assist users as much as possible, but will not check-in or out, respond to polls, submit codewords, or perform any other task on behalf of attendees experiencing issues.

Advanced Troubleshooting

Most reported issues related to connectivity to the real-time database are intermittent and resolved by a workaround. However, some issues arise from client or network configurations (e.g. firewalls and network blocking) that may be difficult to troubleshoot.

Check connectivity to Firebase

• Firebase's status can be viewed here: https://status.firebase.google.com/
• Ensure that a successful connection to the Firebase service is possible and that the Firebase service is not experiencing an outage
  
  

Note: Conferences i/o's support and engineering teams are constantly monitoring the status of the Firebase service. If an outage negatively impacts an event, contact Conferences i/o support for more information.

Ensure required services and domains are allowed

• Below are the services and domains that Conferences i/o requires in order to function
• If applicable, contact the appropriate technical support teams to ensure these services and domains are added to any corporate allow lists, firewalls, or proxies