If you have poll questions (live content slides) in your PowerPoint slide deck but poll results fail to go "live" and/or poll results don't appear as expected, check the following. We'll start with simplest solutions first.
1) Make Sure You Are Running in Slide Show Mode
Our PowerPoint Add-In doesn't spring into action unless you run in slide show mode. When you are viewing slides in the normal view for editing or reviewing, you won't see any poll results. You have to run in slide show mode and arrive to a special Live Content slide before the system will spring into action.
2) You See: "No Votes Have Been Cast Yet"
When you run a live content slide in slideshow mode, it's normal to see a message that says "No votes have been cast yet". As soon as at least one response is received, that message will go away and poll results will appear. For information on methods to easily test live polls, see our video entitled "How to Test Polls". You can change the on-screen behavior of polls so that there's a countdown timer, or you could opt for a "manually advance to results" option. Learn more.
4) Windows PowerPoint Add-In Isn't Installed or Enabled?
If you don't see poll results, please confirm that the PowerPoint Add-In is successfully installed. If it's installed, you should see a menu choice called Conferences i/o which should appear to the right of the "Help" menu at the top of the screen (sample screenshot above). If not, visit our download page and/or see our article entitled "Troubleshooting PowerPoint Add-In Not Appearing".
(Mac users: please see our "Mac App" related articles here.)
5) No Internet Connection
Make sure that the laptop has a working Internet connection. Open up the browser and try to go to a website to ensure the Internet connection is working. If it's not working, Conferences i/o won't work either.
6) Older PowerPoint 2007 is being used
If your computer has PowerPoint 2007 (or older), our current version of the Add-In will not activate or function. We recommend acquiring PowerPoint 2010 or newer. If that is not possible, you can use our older First Generation Add-In however some on-screen poll behaviors are not supported with that setup.
7) Older Version of the Conferences i/o Add-In Installed?
Our current version of the PowerPoint Add-In for Windows resolves an issue related to some display configurations. SCENARIO: After starting a slide show in PowerPoint, if you attempted to change Display Settings via PowerPoint's Presenter View (e.g., swap primary monitor), doing so would often cause live content slides to fail to display poll results. This was resolved in version 2.010 and higher of our Add-In. To check which version of the Add-In that you have, click on the menu choice called Conferences i/o and choose Help. Visit our download page to get the latest version.
8) Distorted View or Cut-Off View of Poll Results?
If you see a partial view of poll results or if poll results are cut off, check the Windows Display Scale settings on your computer. To do so on a Windows 10 computer, go to Settings > System > Display. (Under Windows 7, click Start > Control Panel > Display). You should see a setting for scale. Common settings are 100% or 125%. It's important that both displays use the same scale setting as otherwise, poll results will not appear correctly. Be sure to click once on each display (#1 and #2), one at a time, to check their respective scale percentages. Typically, you'll want to adjust the scale percentage of the external (projector) display to match with the laptop's display.
Steps to fix
a) Visit the Windows display settings.
b) If the settings indicate that display #1 and #2 are duplicated, you'll see the following screen when that is in effect. If not, skip to step "d" below.
c) If your computer is set to "Duplicate these displays", choose "Extend these displays". This must be done so that you can independently set the scale percentage.
d) Click once on the box for "Display 1" and make note of the scale percentage. Next, click on Display #2 and set its Scale percentage to match with Display #1. As an example, many newer laptops will have "Display 1" (the laptop display) set for 125% or 150%. Click on the box for "Display 2" and change the scale percentage to match with Display 1 (e.g., 125% or 150%). After doing so, you can optionally set the displays to "Duplicate these displays" if preferred (and/or if that's how the display setting was configured during step "a").
After making this change, test your PowerPoint slides and poll results again.
IMPORTANT: you might need to use the Windows "sign out" option after making any changes to these display settings as otherwise, the fix might not be recognized by PowerPoint.
If you're still having trouble, please contact us at firstname.lastname@example.org.