Unable to install the Conferences i/o app from the Zoom App Marketplace

Depending on your organization's Zoom Account settings, installing Zoom Apps may require approval by your Zoom account administrator.

Contact your organization's Zoom administrator for assistance, as Conferences i/o cannot assist with this matter.

After setting a URL, attendees see a blank screen where the Conferences i/o URL should be appearing

  • Verify that you are using a valid Conferences i/o URL
    • From the Host View of the Conferences i/o for Zoom app, copy the URL and paste it into a web browser. If the page doesn't load as expected, then the URL may be malformed or incorrect.

    • Log in to your app through a browser and copy the URL from the address bar, then paste it into the URL field of the Zoom app.

  • Verify that the Zoom Setting on your Conferences i/o application is enabled
    1. Sign-in to the Admin panel

    2. Select Advanced Settings from the Conferences i/o Admin Dashboard
    3. Verify Zoom Related Security Headers is enabled

Contact Support

Contact Customer Support if you experience any unexpected behavior.