Occasionally, users of the Windows PowerPoint Add-In may install or update our software, but not see it available in PowerPoint. This article will help you determine what's going on.


The PowerPoint Add-In should appear as a menu choice, after the "Help" menu as shown below:




A. Check to see if the Add-In is listed under "Insert" ribbon


If the Add-In is listed under the "Insert" ribbon in PowerPoint, that means you installed the first-generation version. The simple solution is to install the second-generation version of our Add-In.



B. Check the Windows list of installed programs


1. Click into the Windows Start Menu


2. Type in "programs" or "uninstall programs" to find the control panel's list of installed programs.




3.  Wait for the list of programs to load. If you see Conferences i/o in this list, you can move onto the next troubleshooting area. If you don't see Conferences i/o in this list, that means our PowerPoint Add-In did not successfully install. Try downloading and running the installer again.







C. Check to see if the Conferences i/o Add-In is "activated" in PowerPoint


1. Open PowerPoint (any file).


2. Click on the "File" menu.


3. Click on "Options".


4. In the "PowerPoint Options" dialog box, click on "Add-Ins" in the left pane.



5. Review the list of Add-Ins (pictured above).


6. If you see "Conferences" listed under "Inactive Application Add-ins", try activating by clicking on "Go" next to "Manage COM Add-Ins" at the bottom of the dialog box.



Then, click on the checkbox next to "Conferences" (to check the box), and click "OK".



If this succeeded, you should immediately see the "Conferences i/o" ribbon appear in PowerPoint and you should be all set.


If checking the box fails, please try installing by using our Alternative "MSI" installer version. If that doesn't resolve the issue, please get in touch with the Conferences i/o Support Team (support@conferences.io) for further troubleshooting.





D. Check to see if Conferences i/o is listed as a disabled Add-In


1. Open PowerPoint.


2. Click on the "File" menu.


3. Click on "Options".


4. In the "PowerPoint Options" dialog box, click on "Add-Ins" in the left pane.


5. At the bottom of the list of Add-Ins, change the "Manage" dropdown to "Disabled Items", and then click "Go".



6. If you see "Conferences" in the list of disabled Add-Ins, click on "Conferences", then click "Enable". PowerPoint will attempt to enable the Add-In, and if successful it will disappear from this list.



If the "Conferences" Add-In refuses to budge from the "Disabled Items" list, please contact the Conferences i/o Support Team for further troubleshooting assistance (support@conferences.io).




E. Still having trouble?


Contact the Conferences i/o Support Team (support@conferences.io) for further assistance with troubleshooting. We often request a screenshare from the affected computer, so please be sure to advise us on when you'll have a few minutes and a decent wi-fi connection.