Frequently Asked Questions (FAQ) for Attendance Tracking


Q: Is the Attendance Tracking feature included in my subscription/license?


A: Attendance Tracking is an add-on feature, which is available in several pricing models. Please contact your Account Manager for info.


Q: Can I import a list of attendees so they don't have to enter their names manually?


A: If you are using our Kiosk mode, you can import a list of attendees which makes it easier and faster for attendees to use the shared Kiosk device to quickly check into a session. (Learn more). 


Q: If I want to import a list of attendees for Kiosk mode, do I have to import that list into every session?


A: Yes. A list of attendees will need to imported for each session separately. 


Q: What kind of reporting or data export is available with attendance tracking?


A: During the event, you can quickly see a list of attendees who have checked into sessions via the Manage Sessions dashboard where the data can also be exported as a CSV file. This file (suitable for import into an LMS or other 3rd party system) will include the Session's ID & title, date, check-in time, check-out time (if applicable) and the attendee's identification information. This report is available as a bulk export too, in which case the export file will include the data noted above for all sessions in your app. (Learn more).


Q: Is it possible to integrate this Attendance Tracking feature with my mobile event app that we'll be using at our conference?


A: Yes, there are a couple of different ways to do so. If you have traditionally asked attendees to complete a Post Event CE Form, our Streamlined Mode is probably a great fit and you could easily add a menu choice or a link in your mobile event app which when clicked, would send attendees to the screen where they would easily choose all of the sessions they attended that day. If you are also using any of the ARS features (e.g., Polling, Social Q&A or Session Evaluations), our Standard Self Check-In mode is likely to be the best fit. In this case, attendees will be prompted to check-in to the session before they can participate with any of those ARS features. A common approach for integrating a mobile event app with Conferences i/o is to put a direct link into each session's description (inside your event app), which corresponds to that session in Conferences i/o. (Learn more).



Q: If a user checks in via a Kiosk device, but then realizes they could also check in via their smartphone, what happens if they check in both ways?


A: The system will record two occurrences of check-in for that attendee. We recommend reviewing the list of check-ins either during your event or immediately after the event, so that you can remove and/or manage those duplicate records. The only potential harm or annoyance of duplicate records would be where a user might receive two certificates (if you use that feature), and/or if you plan to import the data file into an LMS, you'll likely want to review the data file and remove duplicate check-ins.